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Reputation Management Program

Reputation Management Program

The Kia Digital Reputation Management Program helps your dealership drive traffic while improving loyalty and customer satisfaction by taking control of your dealership’s online reputation. This offering provides response management solutions to online reviews and tools to encourage consumers to leave more positive reviews.

Adpearance

Broadcast buyers’ positive experiences with reputation management solutions that are tailored to your dealership’s needs. The team at Adpearance will develop a proactive strategy that helps you get more reviews, improve star ratings, and ultimately cue more shoppers to become buyers.

Using a combination of software to painlessly generate reviews and real humans to help manage the volume of reviews, you’ll start seeing progress on your online reputation fast.

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Dealer.com

Turn every customer interaction into a selling tool! Dealer.com now offers a coordinated consumer review and response management solution that reinforces your customer service commitment online, strengthens local SEO, and delivers valuable content you can use to attract additional shoppers. Dealer.com experts monitor all relevant digital properties and thoughtfully respond to all reviews in lockstep with established dealership processes. Our solution combines coordinated review response management, Google My Business review optimization, and dealer website syndication. Automatically showcase your best reviews right on your homepage.

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DealerFire

DealerFire offers Google My Business (GMB) Management as a full-service off-site SEO tool. A dealer’s GMB pages are essentially mini-websites that need to be tended to just as much as the full website. DealerFire will set up unique service and parts listings, create GMB Posts, add relevant categories, monitor and change hours and add photos monthly to ensure that the GMB listing is showing up for many possible searches and ultimately increasing interaction with a dealer’s online presence. To track the success, we will also set up UTM tagging and report on click-throughs and overall engagement.

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DealerOn

Our team consults with each dealer to build out an effective strategy for increasing positive online reviews, and review sites are monitored on a daily basis. DealerOn’s team helps create appropriate responses to minimize damage from any negative reviews.

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Digital Air Strike

Digital Air Strike’s Reputation Management monitors, improves, and manages your online reputation on more top review sites including Google, Facebook, Yelp, Cars.com, Edmunds, DealerRater, CarGurus, CARFAX, and Women-Drivers.com. DAS responds to all positive and negative reviews and disputes those that violate site Terms & Conditions. Review Surge nightly, post-transaction customer surveys get actionable feedback for your team and allow happy respondents to post their positive feedback on top review sites automatically, easily improving your online reputation. Mobile Review Surge allows your team to text review requests to happy customers to generate more 5-star reviews instantly. Exclusive “thank you” offer allows customers to enter a monthly contest for a $500 gift card – paid for by DAS.

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Friendemic

Friendemic’s comprehensive Reputation Management platform makes it easy for dealers to increase positive review count, improve online ratings, create personalized videos for car shoppers and owners and produce compelling content for social channels. Our software provides dealership personnel the tools they need to attract and communicate with both prospects and customers.

Whether you want just the do-it-yourself essentials to manage your online reputation or fully managed services for online reputation, Friendemic has a range of solutions to fit your dealership’s specific needs.

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fusionZONE

Reputation Management is critical for every dealership. Our service helps our dealer partners strengthen their brand, build trust and credibility with their community, and create an impressive online presence through outlets such as Google, Facebook, DealerRater, CarGurus and Cars.com.

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Podium

Today’s consumer demands convenience. Historically, that has translated well for online businesses. Podium addresses this need for businesses with a local presence by providing an interaction platform that connects to all major messaging channels and enables users to easily manage all inbound and outbound communications. As a result of growing preference for convenient communication, your dealers are connecting with customers on their terms, and through the channels they prefer.

Podium supports thousands of dealerships on our interaction platform today. These dealerships leverage our technology in the following ways to assist with their Reputation Management:

  • Be the #1 choice on the sites your customers love and trust. Simple to manage from start to finish.
  • Track the reviews of your competition to benchmark your success.
  • Get found anywhere. WIth customer reviews on Google, Facebook, and tons of automotive specific review sites, you’ll show up where it matters most.
  • Set up automated review invites, you can gather reviews automatically so you can rank higher and your leads can find you even easier.
  • Response to all reviews
  • Text alerts and mobile resolution for negative reviews
  • Monthly reporting
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Stream Companies

Stream’s approach is always one-step ahead, automatic, and unique, – aimed at promoting an increase in positive reviews for the dealership with a goal of capturing any negative feedback privately so it can be resolved offline. Consumers can make or break a brand’s digital reputation, so it’s important to be responsive, attentive, and engaged with the online conversation about your company.

It’s critical to look not only at the day-to-day reviews but also at how customers are responding to your business, your staff, and the overall experience. With alerts and emails in real time, we’re available to work with you to address, respond, and resolve any issues with an efficient turnaround time. Instead of waiting for reviews and reacting as they appear, Stream instantly solicits customer feedback through automated personalized emails, directing positive experiences to designated review sites. Within 24 hours of visiting, customers are prompted to share their experience.

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