Modernizing how dealerships interact with customers.
Today’s consumer demands convenience. Historically, that has translated well for online businesses. Podium addresses this need for businesses with a local presence by providing an interaction platform that connects to all major messaging channels and enables users to easily manage all inbound and outbound communications. As a result of growing preference for convenient communication, your dealers are connecting with customers on their terms, and through the channels they prefer.
Pricing & Packages Enroll
Messenger
All of your messages from Facebook, Google, SMS and more to a single inbox. Manage and respond to every message from one platform.
- Mark read and unread, assign conversations to different employees, and filter conversations between sales and service.
- Chat on the go. With Mobile and desktop apps, you can communicate with your leads, customers, and teams from anywhere.
- Send automated messages to customers who text your business after hours.
- See which messages still need a response and who has already read them.
- All customer conversations are saved to a central database.
- Improve business efficiency through faster customer communications.
Reviews
- Be the #1 choice on the sites your customers love and trust. Simple to manage from start to finish.
- Track the reviews of your competition to benchmark your success.
- Get found anywhere. WIth customer reviews on Google, Facebook, and tons of automotive specific review sites, you’ll show up where it matters most.
- Set up automated review invites, you can gather reviews automatically so you can rank higher and your leads can find you even easier.
Webchat
- Take the conversation offline by responding to your website visitors via text, from there you get the flexibility you both need to keep the conversation going.
- Quickly capture leads by saving your visitor’s name and phone number the second they send a message on your site.
- Your customers want to text you. Chat with them on their preferred channel.
Google My Business
- Connect seamlessly to your Google My Business listing
- Collect reviews on your Google My Business listing
- Messages sent to your Google My Business listing via click to message are sent directly to your podium inbox
- Increase interactions your customer have with your business via driving directions, click to call, and website buttons.
- Podium customers see an average lift in all key interactions on their Google My Business Page including 44% more driving directions, 106% more click to call, 60% more website visits, and 83% more listing views.
- Dealers can monitor GMB activity in the Podium Dashboard
Integrations
- CRM or DMS integration to automate review invitations.
- Automatically send common messages to your customers by integrating directly with your CRM or DMS