The most advanced communication platform in automotive. ChatSmart makes it easy for your customers to communicate with your dealership through multiple channels to book a test drive, browse inventory, submit a credit application, or schedule a service appointment, all at your customer’s convenience. Our ResQ hybrid communication platform enables you to watch chats in real-time and jump in when you want, combining the best of fully-managed and dealer-managed chat to deliver remarkable experiences for your customers. To add even more lead conversion, Publisher displays offers to your web shoppers based on their unique behavior to supercharge your lead conversion.

Gubagoo makes it easier for customers to interact with your dealership. Using industry leading features, modern design and operators trained and staffed in-house, we delight your customers and convert more high quality leads on your website 24/7. Our suite of tools is feature-packed with inventory integration, behavioral intelligence, SMS, Facebook Messenger integration, video support, behavioral offers and more to ensure the best for every customer encounter.

Our ResQ hybrid communication platform combines the best of fully-managed and dealer-managed to provide your customers unmatched customer experience. ResQ enables you to view live chats in real-time and jump in when you want. Don’t have time to jump into a chat? No problem, just send us a private whisper message to lend us a hand. For the dealer obsessed with customer service.

Show off your inventory with Chat VDP

Over 72% of chats are related to inventory. With your inventory at our fingertips, we can send vehicles in the chat window to enable the customer to easily view specs, pictures, videos, value their trade and calculate their payment.

B.E.A.S.T makes it personal

Our patented behavioral scoring algorithm turns your anonymous web visitors into identifiable customers by tracking and scoring each unique visitor that hits your website. Our system uses the B.E.A.S.T scoring index to trigger unique engagements with each customer to provide a unique experience based on their behavior.

ResQ

Watch live chats in real-time and jump in when you want

Our ResQ hybrid communication platform combines the best of fully-managed chat and dealer-managed chat to deliver remarkable experiences to your customers. Watch live chats in real-time and jump in when you want. Don’t have time to jump into a chat? No problem, just send us a private whisper message to lend us a hand. Push inventory or initiate a live video call with the customer - ResQ takes your customer experience to the next level.

Publisher

The intelligent way to promote your specials

Deliver hyper-relevant offers to your web visitors in real-time and take your lead conversion to the next level. Customers are 2x more likely to convert when offers are customized to their interest. Publisher enables you to display offers and specials based on each users’ unique behavior. Dynamically change your offers based on behavioral cohorts to give you customers and offer made just for them.

Facebook Messenger integration

Our Facebook Messenger integration connects you with your customers on Facebook and opens a new communication channel for your dealership, keeping you open and available everywhere.

Easily move chat from web to SMS

Let your customers communicate with your dealership by SMS, or easily move a chat from their desktop to SMS if they need to run. Put your customers in control of how they communicate with you.

Google Analytics integration

View your Gubagoo leads in Google Analytics and track the source of those leads by campaign, keyword, origin and more to optimize your digital strategy. Achieve full transparency and make data-driven decisions.

We invest in our U.S. based chat professionals

Delivering the best customer experience requires full control of the engagement process. That’s why we staff and train our own chat professionals in-house with absolutely no outsourcing.

Discover the power of video

53% of online car shoppers use videos to make decisions. We provide a richer experience to the customer by sending videos including walk-arounds, reviews and specials to give your customer deeper insight and a more visual experience.

Turn links into clicks

Get more link conversion by transforming text links into preview images. Drive more customers to your VDPs and provide a richer experience with Link Preview.