ActivEngage Delivers Strong Quality, Stronger Conversion and Extraordinary Results for Dealerships!

ActivEngage is comprised of expertly trained chat specialists and software technologists who believe that meaningful dialogues create powerful first impressions. We have paired our time-tested communication practices with our best-in-class software to create the most effective live chat service in the industry. Our ability to deliver more leads than our competitors within the same volume of chats is why dealerships across America stand behind ActivEngage as their trusted live chat provider.

20% of Sales Leads with Appointments

At ActivEngage, we understand the value of driving shoppers from your digital showroom to your physical location. That's why, on average, 20% of the sales opportunities our Chat Specialists generate on your behalf will include appointments.

80% Chat-to-Lead Conversion

Our team has dynamic, robust conversations that convert an average of 80% of chats into qualified sales opportunities for your team. Unlike traditional form-produced leads that only capture basic shopper information, our chat team gets the "good-to-know" information so your team can begin the true buying process and sell more cars.

Leads for all Departments

Some dealers think chat only benefits the Sales Department. Not true! In fact, 30-50% of all ActivEngage chats are related to Fixed Operations. That's why we chat and generate leads for all profit centers, including your Service and Parts Departments.

24/7 Live Chat Support

Our expert team of Live Chat Specialists is 100% U.S. staffed and managed at our Orlando and Las Vegas offices. We assist your online shoppers even after your physical location closes.

Reporting & Analytics

What are your most-requested vehicles this month? Are more shoppers chatting in via mobile or desktop? Stop guessing. Our Customer Success Team sends monthly reporting and analytics data you can actually use to improve your digital marketing right to your inbox.

Benefits of Partnering with ActivEngage

  • Innovative software constantly developed and improved in-house
  • Automotive-specific Chat Company with a long track record
  • Centrally-managed chat team in our Orlando and Las Vegas offices Leads for all departments, including fixed ops, at no additional cost
  • Branded graphics for a seamless consumer experience
  • Extensive reporting and analytics viewable in real-time
  • Dedicated Account Services Team to ensure your success with our services

Managed Service Overview

Our professional team ensures that every conversation they have with shoppers on your website results in a trust-building, positive online interaction on your behalf. Our expert team of Live Chat Specialists is 100% U.S. staffed and managed at our Orlando and Las Vegas offices. We assist your online shoppers even after your physical location closes.

Web –Based Chat Software Overview

Managing chat and text at the dealership? With our premier web-based console, your team can utilize best in class software to help turn web visits into sales appoints. With ActivEngage software your dealership can:

  • 1. Respond to shopper inquiries quickly using our exclusive PreReadâ„¢ feature
  • 2. Chat while walking the lot using our mobile app with picture-taking capabilities
  • 3. Leverage shopper data, such as geo-location to drive nearby shoppers to your store
  • 4. And much more!