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Next-Generation Customer Engagement Platform

CarNow Visual Sales Messenger (“VSM”) is a next-generation customer engagement platform we have developed in partnership with leading dealership groups across the county. Out tool is built on a unique software architecture that provides the foundation for digital retailing in the Automotive industry, and fundamentally enhances the interaction between customers and dealers. This empowers our teams to provide a white-glove concierge experience on your website. Leveraging dealer and industry content, our dashboard delivers the tools needed to accomplish this process in an efficient manner.

Ultimately, this turns your website into a 24/7/365, always on, digital showroom experience. Our dealers see increases in lead volume and most importantly, industry leading show & close rates.

Enroll Pricing & Packages

Inventory Integration

Connected with your inventory provider, VSM delivers your inventory in an easy to use environment so agents and customers can have a conversation about live inventory.

Click to Text

Connect with your customers how they want to talk. With Click to Text activated, your customers can use their local SMS client to engage with your store. You can also SMS enable any of your current phone numbers and even integrate it into your Google AdWords campaigns!

Virtual Brochures

Through integrations with key OEM data, VSM gives agents the power to share detail about your vehicles that is unmatched in the industry.

Vehicle Comparisons

VSM takes it a step further by allowing agents to compare multiple models at the same time. VSM will trim match all models so you deliver the right information to your customers.

Video Integration

Integrated with both OEM and dealership video feeds, VSM empowers agents to share relevant vehicle, product, and how-to videos with consumers providing a much richer conversation.


Receive real-time escalation alerts for qualified in-the- moment opportunities to keep your live leads live. Agents activate a “Digital TO” to alert and empower your managers to review and enter the conversation at the right moment, from any device, anywhere.

Live Tracking

VSM actively tracks your online shoppers displaying their shopping behavior on your site. We can deliver the right message at the right time, turning your online visitors into showroom buyers.

Multiple Management Options

VSM is powerful yet flexible. Whether you are set up to manage VSM with your own BDC, have us back you up, or want our BDC to fully manage while engaging senior managers with DealNow, we have you covered.

Service & Parts Integration

Allow your customers to easily schedule service appointment via your service scheduler or order parts via VPM, driving backend pro tability with ease.