ActivEngage is comprised of expertly trained chat specialists and software technologists who believe that meaningful dialogues create powerful first impressions. We have paired our time-tested communication practices with our best-in-class software to create the most effective live chat service in the industry. Our ability to deliver more leads than our competitors within the same volume of chats is why dealerships across America stand behind ActivEngage as their trusted live chat provider.
At ActivEngage, we understand the value of driving shoppers from your digital showroom to your physical location. That's why, on average, 20% of the sales opportunities our Chat Specialists generate on your behalf will include appointments.
Our team has dynamic, robust conversations that convert an average of 80% of chats into qualified sales opportunities for your team. Unlike traditional form-produced leads that only capture basic shopper information, our chat team gets the "good-to-know" information so your team can begin the true buying process and sell more cars.
Some dealers think chat only benefits the Sales Department. Not true! In fact, 30-50% of all ActivEngage chats are related to Fixed Operations. That's why we chat and generate leads for all profit centers, including your Service and Parts Departments.
Our expert team of Live Chat Specialists is 100% U.S. staffed and managed at our Orlando and Las Vegas offices. We assist your online shoppers even after your physical location closes.
What are your most-requested vehicles this month? Are more shoppers chatting in via mobile or desktop? Stop guessing. Our Customer Success Team sends monthly reporting and analytics data you can actually use to improve your digital marketing right to your inbox.
Our professional team ensures that every conversation they have with shoppers on your website results in a trust-building, positive online interaction on your behalf. Our expert team of Live Chat Specialists is 100% U.S. staffed and managed at our Orlando and Las Vegas offices. We assist your online shoppers even after your physical location closes.
Managing chat and text at the dealership? With our premier web-based console, your team can utilize best in class software to help turn web visits into sales appoints. With ActivEngage software your dealership can: